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Digital Employee Experience (DEX) in Skilled Trades Small Businesses

Imagine Sean and Alex, two plumbers working in two different plumbing companies.

Sean uses a basic flip phone for communication. He's stuck with paper invoices, receipts, and manuals. His professional presence is limited to workshops and magazines.

Alex, on the other hand, uses a smartphone for communication, along with a laptop and tablet. Cloud-based software simplifies managing her work. She also maintains a strong online presence, learning from online courses and videos.

They both have the same profession, but ... 

who would you assume is more engaged, productive, satisfied, and competitive?

The answer is obvious: Alex.

The reason? Because she enjoys a better Digital Employee Experience (DEX).

What is Digital Employee Experience (DEX)?

In essence, DEX is the sum of all the interactions an employee has with the digital tools and platforms that enable their work. These interactions are the building blocks of employee engagement, productivity, retention, and satisfaction.

Let's dive into some real-world examples:

  • Training and Upskilling:
    • Picture a landscaping company that invests in online training modules for their crew. These modules cover new equipment, safety protocols, and the latest landscaping trends. By giving employees the power to continuously improve their skills, this digital approach ensures the entire team stays up-to-date and competent.
  • Collaboration Tools:
    • Now, think of a painting contractor who adopts collaboration software for project management. This tool allows employees to communicate seamlessly, share progress photos, and coordinate tasks efficiently. Their digital workspace becomes a hub of teamwork, thanks to a simple, intuitive solution.
  • Performance Analytics:
    • Consider an HVAC repair service that tracks technician performance using digital tools. Metrics such as response time, customer feedback, and completion rates offer valuable insights. Managers can identify areas for improvement and recognize top performers, fostering an environment of continuous growth.
Why DEX Matters in Skilled Trades Small Businesses

In the world of skilled trades, including plumbing, carpentry, and electrical services, DEX is paramount for several compelling reasons.

  1. Flow of Information:

Skilled trades workers are often on the move, serving diverse clients in different locations. They need reliable digital tools to communicate with their colleagues, managers, and customers. Quick access to vital information is a necessity for efficiency and client satisfaction. A poor DEX can lead to frustration, errors, delays, and overall dissatisfaction among workers and clients alike.

  1. Continuous Learning & Improvement:

The landscape of skilled trades is constantly evolving, with increased competition and rising customer expectations. Workers must continually update their skills and knowledge to remain competitive and meet market demands. DEX plays a pivotal role in supporting workers' learning and development.

  1. Collaboration:

Skilled trades professionals often work as part of a team or a network. Effective collaboration and knowledge sharing with peers, suppliers, contractors, and partners are crucial. DEX can facilitate this process, promoting teamwork and information exchange.

Let's return to Sean and Alex, our two plumbers.

Their stories paint a clear picture of the significance of DEX. It's evident that Alex's DEX is far superior. She's more engaged, productive, satisfied, and competitive. Her digital tools empower her to excel in her work and career.

DEX holds the key to success for small businesses in the skilled trades. It can be a game-changer, benefiting both employees and the businesses they work for. By investing in digital tools that enhance the employee experience, skill trades small businesses can gain a competitive edge, attracting and retaining top talent.

Read Next: Digital Customer Experience (DCX) in Skilled Trades Small Businesses